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                                                                         Acceptable Use Policy


The Provisions of this Acceptable Use Policy (AUP) applies to all Leepfrog residential and business internet customers.   Leepfrog Telecom Ltd. and its various affiliates and subsidiaries are referred to as “we”, “us”, “our” while references to “Customer” and “You/Your” refer to both residential and business internet customers.  Service refers to high speed internet and other services Leepfrog may offer from time to time.  Equipment means any device , equipment or hardware used to access the services or used in conjunction with the services.  You agree to abide by the terms of this Acceptable Use Policy (the “AUP”). Any violation of this AUP will constitute a violation of the terms of the Terms and Conditions of Service (“Terms of Service”), and such violation may result in the termination of such Agreement and/or suspension of your Service thereunder.


If you have any questions about this AUP, please contact Leepfrog by:

•       Email:;

•       Telephone: 1-844-266-2954;

•       In writing to: Leepfrog Telecom Ltd.,  Attention: Customer Service, 8889 Yonge Street, Box 31008, Richmond Hill, Ontario L4C 0V3

For the purposes of this AUP, "Internet host" means any computer or electronic device connected to the Internet.



The use of the  equipment and services provided by Leepfrog for any activity that violates any local, provincial  federal or international law, order or regulation is a violation of this Policy.  Prohibited activites include but are not limited to:  

  • The use of abusive or harassing language or actions to Leepfrog personnel, agents and representatives.

  • Posting or disseminating material which is unlawful

  • Disseminating material that violate intellectual property or copyright laws of others.  You are responsible and assume all risks you place in the public domain.

  • Any fraudulent activities.

  • Pyramid or illegal soliciting schemes.

  • Impersonating other individuals and their privacy

  • Accessing computers and or software or data belonging to someone else without their authorization.

  • Using dialers or other equipment to make robo calls or unsolicited promotional calls.

  • Creating a burden on our networks and or compromising the security of the Leepfrog networks.

  • Posting or transmitting any information or software which contains a virus, "cancelbot", "trojan horse", "worm" or other harmful or disruptive component.

  • Using purchased services from Leepfrog or an Internet host in a fashion to other third parties not authorized by Leepfrog nor the Internet host.


Leepfrog is not a provider of email services.

You are solely responsible for the email you send and receive through your service.  It is implied email use will not violate Canada’s anti-spam legislation or cause any disruption to the Leepfrog network or servers, or inhibit others from using network services.

The Services may not be used to send unsolicited bulk, commercial messages or for any other unsolicited communications. This includes, but is not limited to, bulk mailing or messaging of commercial advertising, informational announcements, charity requests, petitions for signatures and political or religious messages. Such messages may only be sent to those who have explicitly requested it. The Services may not be used to send messages to any individual who has indicated that he/she does not wish to receive messages from you.

                                                                                                                                                      The Services may not be used to collect responses from unsolicited messages sent from accounts on other Internet hosts or messaging services which violates this Policy or the acceptable use policy of any service provider. Moreover, unsolicited messages may not direct the recipient to any web site or other resource that uses the Services. Forging, altering or removing email headers is prohibited

Noted Services-NEWSGROUPS,  DISCUSSION FORUMS, sharing services and chat rooms

This deals with any services that allow an end user to post, upload or generate content online to be shared with a limited or unlimited number of recipients and may include, without limitation: newsgroups, online forums, message boards, chat programs, wiki’s, photo sharing services, customer review sites, video sharing services, blogs and web hosting.

Any of the above Noted Services accessed through Leepfrog Services must comply with the Noted Service’s written charter, policies or FAQs. You may only post advertisements, solicitations, or other commercial messages in the Noted Service if that service’s charter, policies or FAQs explicitly permit them. You are responsible for determining the policies of the Noted Service before posting to it.

                                                                                                                                                      You must adhere to daily volume, file size and format restrictions of any Noted Service. Unless specified in the Noted Service’s charter, policies or FAQs, you must not forge, alter or remove any information from the Noted Service. This includes attempting to circumvent the approval process for posting to a moderated newsgroup. 

                                                                                                                                               Leepfrog has no obligation to monitor the content of any Noted Service and is not liable for any claims, losses, actions, proceedings, suits, liabilities, damages, settlements, penalties, files, costs and expenses arising out of or relating to the content of any such service.

                                                                                                                                                      You must not use the Noted Service to perform “flooding." Flooding is defined as deliberately repeating actions in quick succession in order to fill the screens of other users with text or other content.

                                                                                                                                                      Any computer or other device connected through the Services may not maintain more than two simultaneous chat connections. This includes the use of automated programs, such as "bots" or "clones". Automated programs may not be used when the account holder is not physically present at the device.        

                                                                                                                                                       The Services may not be used to send messages which disrupt another user's equipment, software, hardware, or other user display.

Forging, altering, or obscuring your identity while participating in chat sessions is forbidden.



In addition to the general terms and conditions  set out above, you are prohibited from using the Service for activities that include, but are not limited to:

-Sharing of your Account user id(s) and password(s) for the purpose of concurrent login sessions from the same Account.

You are responsible for any misuse of the Services that you have contracted for, even if the inappropriate activity was committed by another person accessing your Services with or without your permission.  You must therefore take steps to ensure that others do not gain unauthorized access to the Services through any means, including, without limitation, wireless or wired network. The Services may not be used to breach the security of another user or to attempt to gain access to any other person's equipment, software or data, without the knowledge and consent of such person. The Services may not be used in any attempt to circumvent the user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks or using or distributing tools designed for compromising security, such as password guessing programs, or other tools. 

                                                                                                                                                      The Services shall not be used to interfere with computer networking or telecommunications services to any user, host or network, including, without limitation, denial of service attacks, flooding of a network, overloading a service, spamming, improper seizing and abuse of operator privileges and attempts to "crash" a host. The transmission or dissemination of any information or software that contains a virus or other harmful feature is also prohibited. You are solely responsible for the security of any device you choose to connect to the Services, including any data stored on that device. Leepfrog recommends that any files or services you choose to make available for remote access be protected with a password or as otherwise appropriate.

As further set out in your Agreement, you are solely responsible for the security of your system and Account. Leepfrog will offer full co-operation with law enforcement agencies in connection with any investigation arising from a breach of this AUP.

In the event there are numerous complaints to our staff to any breaches of this AUP, Leepfrog, at its sole, could seek remedies that may include, without limitation, suspension or termination of the provision of the Service or any part thereof to you and/or terminating the Agreement, which may be done at any time and without prior notice to you.



We may at any time and from time to time amend this AUP by posting notice of the amended AUP on our website or by sending you notice via email to the primary email account associated with your Account, and such modification shall be effective as of the earlier of the date of posting of the modified AUP or the date identified in the email, as applicable.

Our failure to enforce this Policy, for whatever reason, shall not be construed as a waiver of any right to do so at any time. You agree that, if any portion of this Policy is held invalid or unenforceable, that portion will be construed consistent with applicable law as nearly as possible, and the remaining portions will remain in full force and effect. This Policy shall be exclusively governed by, and construed in accordance with, the laws of the Province of Ontario.

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